- Contact and definitions
1.1. We, us, our, company means Mega Cleaning. You, your means Customer, Client.
1.2. Unless otherwise agreed in writing by an executive of the Company, these Terms and Conditions should beat some other terms of business or purchase conditions set forward by the Client.
1.3. These Terms and Conditions represent a contract between the Company and the Client.
2.1. We reserve the right to amend the price if the property differs from what is described over the phone/email/chat or client changes the original requirements.
2.2. We reserve the right to raise the price if the property is not maintained properly or the condition is poor.
2.3. All our prices are excluding VAT.
2.4. The calculation of the prices for End of tenancy cleaning service consists of one bathroom and one flight of stairs (for properties of 2 bedrooms and bigger). Price may vary if there are additional rooms.
3.1. We accept cash, card or bank transfer payments.
3.2. Bank transfer payment from private clients must be arranged at least 24 hours prior the service. Print screen of the transaction must be emailed the day before or we have the right to refuse to perform a service.
3.3. Bank transfer payment for corporate clients is obligatory 30 days after the service is completed.
3.4. Cash and card payment are required upon completion of the service.
3.5. The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.
3.6. We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.
3.7. Services over £300 require 50% deposit to be paid at least 24 hours prior the service.
3.8. Late payments will be subject to additional charges. If payment is not made within 30 days from the date of the invoice then the client record will be passed to a debt collection agency, which will cause additional charges.
3.9. When booking the service and giving permission to our company to organise it, the customer agrees to pay the full amount of the agreed price.
3.10. Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed to the company Payment terms and conditions, as well as the general Terms and conditions.
4.1. Mega Cleaning has Employer & Public Liability Insurance, the policy covers any accidental damage caused by us, if valid and reported on the completion of the clean.
4.2. The Company’s public liability insurance will cover damages caused by a cleaning operative working on behalf of the Company up to £1,000,000.00.
4.3. While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this particular reason, the Company asks for every essential valuable item to be put away and/or not cleaned by the cleaning staff.
4.4. All fragile and highly breakable items must be secured or removed.
4.5. The Company reserves the right to refuse to disclose any confidential documents.
Mega Cleaning reserves the right not to be Liable for:
5.1. If a third party is present or arrives during the service.
5.2. Not completing a task due to lack of power, water or any other obstruction of the cleaning process.
5.3. Any damages caused by detergents or equipment given from the client.
5.4. Performing service/task that is not in our range.
Mega Cleaning is Liable for:
5.5. Replacing a key lost or damaged from our team/cleaner-limit is £30 per property.
5.6. Keep client’s information confidential.
5.7. Repair of any damaged area or an item caused by our team member. A supervisor will inspect the premises. If the area/item is not repairable our company will present cash value toward a like for like replacement upon payment of the cleaning service.
6.1. The client is obliged to give access to the property.
6.2. If we will collect the keys, they have to open all locks. We reserve the right if the keys are not opening to charge the customer a fee of £20.
6.3. The client must provide access to electricity and water.
- Claims and Complaints
7.1. The Customer accepts that an unsatisfactory service must be reported within 24 hours from the date the service was carried out. Thefts or damages must be accounted for on inspection of the completed service, inability to do this will bring about a loss of client’s privilege for refund or compensation of any sort.
7.2. We request the customer to present in the beginning of the service and to inspect the property when the service is completed.
7.3. Complaints must be reported to the office – verbally or by e-mail no later than 24 hours after the service is performed.
7.4. End of tenancy cleaning is guaranteed for 48 hours. If there are personal belongings or the property will be occupied straight after the service is completed, the guarantee will be waived.
7.5. If by any chance there are missed areas during the End of tenancy cleaning, we will return our team for a free re -clean of those areas within the guaranteed period of 48 hours. No refunds will be made.
7.6. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any endeavours to clean those areas/items by himself or hiring another company to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled.
7.7. The Company may require entry to the location of the claim within 24 hours to correct the problem.
7.8. For a situation of an outsider inspecting or declining to review the outcome from the cleaning then, the Company can’t be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
8.1. No refund claims will be engaged once the cleaning service has been completed.
8.2. Refund will be issued only if the Client has cancelled a cleaning visit within the permitted time (24 hours) before the beginning of the cleaning session and a payment has been already taken by the Company.
8.3. Refund will be issued if a cleaning operative does not attend a cleaning visit, payment for which has been already collected by the Company.
9.1. Notice of 24 hours must be given from the customer in order to cancel the service for free or reschedule for another day or amend the booking.
9.2. Customer agrees to pay a cancellation fee of £20 if cancels less than 24 hours prior the service.
9.3. In the event that there is no access, no water or electricity, the customer is required to pay a cancellation fee of £20.
10.1. The client must provide access to electricity and water.
10.2. The client must provide parking close by to the property. The customer is responsible for covering any charges occurring for our team for parking and congestion.
10.3. There is an arrival frame of 1 hour required for all type of services.
10.4. In the event of an accident or an unexpected circumstance occurs we can be delayed for the service, we can send a substitute team/cleaner or service can be rescheduled for another day.
10.5. The Company reserves the right to make changes to any part of these terms and conditions without giving any prior notice. Please check the website www.megacleaning.co.uk for updates.